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edenfalling

Today I did my first tax return of the season, which was an interesting experience. The return itself was pretty simple, but getting through the end flow (signatures, financial products, etc.) was very different. Not the IRS has been very big on digital options over the past couple years, so they restructured the whole thing to make it look/feel more like an app, or something.

The end flow used to be a simple paginated process. Now after you get through each section, the program loads the next task directly underneath the completed one in a sort of infinite scroll. This makes it much harder to tell WHERE YOU ARE, even with the little "X of Y complete" dial in the upper right corner. Additionally, they didn't set the program to resize its display to fit the larger client-facing monitors that got foisted on us a few years back, so while everything looks fine on MY screen, the screen facing the client is stretched and fuzzy... and yet the actual legal paperwork nonetheless displays in THE TINIEST PRINT IMAGINABLE. Great design work, there! *headdesk*

Anyway, I'm sure I'll get used to it, but I'm glad I got to work through the kinks on a simple return with an understanding client.

And now to bed. :)

Current Mood: mildly frustrated
Current Location: ithaca, ny

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edenfalling

It is, indeed, Very Bad. :(

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Elizabeth Culmer

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