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The TWC technician arrived only five minutes late (!!!) and immediately determined that my internet connectivity problem was in their cables rather than my modem. They have a signal scale (not sure what it's based on) that goes at least from +12 to -20something, and anything under -10 is bad. My signal was about -22. O_o

After tracing cords and climbing the telephone pole on the corner, the technician determined that the cable that runs from the telephone pole to the signal box got water damage at some unknown point in the past. He cut out the most obviously corroded section and has scheduled a followup visit to replace that cable entirely sometime next week. (Nobody needs to be home for that.) This noticeably improved my signal, but it still wasn't great, because...

The signal was also going through too many splitters -- two in the signal box on the north side of the house (when there should have been only one), and then a second on the south side of the house, which divided a single cable that runs through the basement into three cables that go to different rooms in my apartment. The technician consolidated the two signal box splitters into one, and then hooked my one in-use cable directly to the basement cable, thus bypassing that splitter entirely.

So my signal is now at -7, which is still not great but I now have internet access and it does not (so far) seem to be flickery the way it's been the past few weeks even when functional. Yay!

Current Mood: grateful
Current Location: ithaca, ny
Crossposts: http://edenfalling.livejournal.com/937482.html

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Yay welcome back to the internet!

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Elizabeth Culmer

December 2025

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